Create a task to be routed to a worker
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Create a task to be routed to a worker
with Twilio · Contact Centre Operations Management
Use Twilio: its Twilio - Taskrouter Workspaces API lets you create a task to be routed to a worker in a single step (POST /v1/Workspaces/{WorkspaceSid}/Tasks). capabilities.work can help you get signed up and connected.
- How do I send a new piece of work into TaskRouter to be routed to an agent?
- Can I set a timeout so an unassigned task expires?
- Which workflow routes a task when I create it?
Say it to your AI assistant
- Create a task in workspace {workspace} with attributes {attributes}.
- Create a task in {workspace} routed by workflow {workflow} at priority {priority}.
- Add a new task to {workspace} that expires after {timeout} seconds if unassigned.
For your developer
POST /v1/Workspaces/{WorkspaceSid}/Tasks in Twilio - Taskrouter Workspaces API. Full spec on APIs.io.