Change a task channel's name or idle routing
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Change a task channel's name or idle routing
with Twilio · Contact Centre Operations Management
Use Twilio: its Twilio - Taskrouter Workspaces API lets you change a task channel's name or idle routing in a single step (POST /v1/Workspaces/{WorkspaceSid}/TaskChannels/{Sid}). capabilities.work can help you get signed up and connected.
- Can I turn on idle-worker prioritization for an existing task channel?
- How do I rename a task channel I already created?
Say it to your AI assistant
- Rename task channel {channel} in {workspace} to {name}.
- Set channel-optimized routing to {optimized} on existing task channel {channel} in {workspace}.
For your developer
POST /v1/Workspaces/{WorkspaceSid}/TaskChannels/{Sid} in Twilio - Taskrouter Workspaces API. Full spec on APIs.io.