Create a new worker activity state
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Create a new worker activity state
with Twilio · Contact Centre Operations Management
Use Twilio: its Twilio - Taskrouter Workspaces API lets you create a new worker activity state in a single step (POST /v1/Workspaces/{WorkspaceSid}/Activities). capabilities.work can help you get signed up and connected.
- How do I add a new agent status like Lunch to my TaskRouter workspace?
- Can I make a new activity that keeps workers from receiving tasks?
Say it to your AI assistant
- Create an activity called {name} in workspace {workspace}.
- Add activity {name} to {workspace} with available set to {available}.
For your developer
POST /v1/Workspaces/{WorkspaceSid}/Activities in Twilio - Taskrouter Workspaces API. Full spec on APIs.io.