Change an interaction channel's status or routing
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Change an interaction channel's status or routing
with Twilio · Contact Centre Operations Management
Use Twilio: its Twilio Flex Interactions API lets you change an interaction channel's status or routing in a single step (POST /Interactions/{InteractionSid}/Channels/{ChannelSid}). capabilities.work can help you get signed up and connected.
- How do I close out one channel of a customer interaction?
- Can I re-route an interaction channel to a different queue or agent?
Say it to your AI assistant
- Set channel {channel_sid} of interaction {interaction_sid} to status {status}.
- Re-route interaction channel {channel_sid} in {interaction_sid} using {routing}.
For your developer
POST /Interactions/{InteractionSid}/Channels/{ChannelSid} in Twilio Flex Interactions API. Full spec on APIs.io.