Start a customer interaction in Flex
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Start a customer interaction in Flex
with Twilio · Contact Centre Operations Management
Use Twilio: its Twilio Flex Interactions API lets you start a customer interaction in Flex in a single step (POST /Interactions). capabilities.work can help you get signed up and connected.
- How do I open a new customer interaction and route it to an agent?
- Can one interaction follow a customer across several channels?
Say it to your AI assistant
- Create an interaction on channel {channel} routed with {routing}.
- Start a new customer engagement over {channel} and send it to the queue in {routing}.
For your developer
POST /Interactions in Twilio Flex Interactions API. Full spec on APIs.io.