See a workflow's live task backlog
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See a workflow's live task backlog
with Twilio · Contact Centre Operations Management
Use Twilio: its Twilio - Taskrouter Workspaces API lets you see a workflow's live task backlog in a single step (GET /v1/Workspaces/{WorkspaceSid}/Workflows/{WorkflowSid}/RealTimeStatistics). capabilities.work can help you get signed up and connected.
- How many tasks is one workflow handling at this moment?
- What is the oldest task currently waiting in a workflow, live?
Say it to your AI assistant
- Show live stats for workflow {workflow} in workspace {workspace}.
- Get workflow {workflow}'s current backlog in {workspace} for channel {channel}.
For your developer
GET /v1/Workspaces/{WorkspaceSid}/Workflows/{WorkflowSid}/RealTimeStatistics in Twilio - Taskrouter Workspaces API. Full spec on APIs.io.