Get a workflow's totals over a time window
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Get a workflow's totals over a time window
with Twilio · Contact Centre Operations Management
Use Twilio: its Twilio - Taskrouter Workspaces API lets you get a workflow's totals over a time window in a single step (GET /v1/Workspaces/{WorkspaceSid}/Workflows/{WorkflowSid}/CumulativeStatistics). capabilities.work can help you get signed up and connected.
- How many tasks did one workflow route, cancel or time out over a period?
- Can I break a workflow's historic wait times into buckets?
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- Get cumulative stats for workflow {workflow} in {workspace} over the last {minutes} minutes.
- Show historic totals for workflow {workflow} in {workspace} split by wait times {thresholds}.
For your developer
GET /v1/Workspaces/{WorkspaceSid}/Workflows/{WorkflowSid}/CumulativeStatistics in Twilio - Taskrouter Workspaces API. Full spec on APIs.io.