Get combined statistics for all workers
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Get combined statistics for all workers
with Twilio · Contact Centre Operations Management
Use Twilio: its Twilio - Taskrouter Workspaces API lets you get combined statistics for all workers in a single step (GET /v1/Workspaces/{WorkspaceSid}/Workers/Statistics). capabilities.work can help you get signed up and connected.
- What does my whole team's activity breakdown look like right now and historically?
- Can I get worker statistics limited to the agents who serve one queue?
Say it to your AI assistant
- Get combined worker statistics for workspace {workspace}.
- Show stats for workers serving queue {queue} in {workspace}.
For your developer
GET /v1/Workspaces/{WorkspaceSid}/Workers/Statistics in Twilio - Taskrouter Workspaces API. Full spec on APIs.io.