See how many workers are in each activity now
One step with Twilio. We can help you get access.
Look something up
See how many workers are in each activity now
with Twilio · Contact Centre Operations Management
Use Twilio: its Twilio - Taskrouter Workspaces API lets you see how many workers are in each activity now in a single step (GET /v1/Workspaces/{WorkspaceSid}/Workers/RealTimeStatistics). capabilities.work can help you get signed up and connected.
- How many of my agents are available, busy or offline at this moment?
- Can I get a live headcount of workers on just the voice channel?
Say it to your AI assistant
- Show the live worker headcount by activity in workspace {workspace}.
- Get real-time worker counts in {workspace} for channel {channel}.
For your developer
GET /v1/Workspaces/{WorkspaceSid}/Workers/RealTimeStatistics in Twilio - Taskrouter Workspaces API. Full spec on APIs.io.