Get workforce totals over a time window
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Get workforce totals over a time window
with Twilio · Contact Centre Operations Management
Use Twilio: its Twilio - Taskrouter Workspaces API lets you get workforce totals over a time window in a single step (GET /v1/Workspaces/{WorkspaceSid}/Workers/CumulativeStatistics). capabilities.work can help you get signed up and connected.
- How many reservations did my agents accept, reject or time out over the past hour?
- Can I see total time spent in each activity across all workers for a date range?
Say it to your AI assistant
- Get cumulative worker totals for {workspace} over the last {minutes} minutes.
- Show historic workforce totals in {workspace} from {start} to {end}.
For your developer
GET /v1/Workspaces/{WorkspaceSid}/Workers/CumulativeStatistics in Twilio - Taskrouter Workspaces API. Full spec on APIs.io.