Get statistics for one worker
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Get statistics for one worker
with Twilio · Contact Centre Operations Management
Use Twilio: its Twilio - Taskrouter Workspaces API lets you get statistics for one worker in a single step (GET /v1/Workspaces/{WorkspaceSid}/Workers/{WorkerSid}/Statistics). capabilities.work can help you get signed up and connected.
- How much time did one agent spend in each activity today?
- Can I see how many reservations a single worker accepted or rejected?
Say it to your AI assistant
- Show statistics for worker {worker} in workspace {workspace}.
- Get worker {worker}'s stats in {workspace} over the last {minutes} minutes.
For your developer
GET /v1/Workspaces/{WorkspaceSid}/Workers/{WorkerSid}/Statistics in Twilio - Taskrouter Workspaces API. Full spec on APIs.io.