Look up one reservation offered to a worker
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Look something up
Look up one reservation offered to a worker
with Twilio · Contact Centre Operations Management
Use Twilio: its Twilio - Taskrouter Workspaces API lets you look up one reservation offered to a worker in a single step (GET /v1/Workspaces/{WorkspaceSid}/Workers/{WorkerSid}/Reservations/{Sid}). capabilities.work can help you get signed up and connected.
- What task is behind a specific reservation an agent received?
- Can I check one reservation from the worker's point of view?
Say it to your AI assistant
- Show reservation {reservation} for worker {worker} in workspace {workspace}.
- Get the status of worker {worker}'s reservation {reservation} in {workspace}.
For your developer
GET /v1/Workspaces/{WorkspaceSid}/Workers/{WorkerSid}/Reservations/{Sid} in Twilio - Taskrouter Workspaces API. Full spec on APIs.io.