List the reservations offered to a worker
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List the reservations offered to a worker
with Twilio · Contact Centre Operations Management
Use Twilio: its Twilio - Taskrouter Workspaces API lets you list the reservations offered to a worker in a single step (GET /v1/Workspaces/{WorkspaceSid}/Workers/{WorkerSid}/Reservations). capabilities.work can help you get signed up and connected.
- Which tasks are currently offered to one agent?
- Can I list only the pending reservations for a specific worker?
Say it to your AI assistant
- List reservations for worker {worker} in workspace {workspace}.
- Show worker {worker}'s reservations in {workspace} with status {status}.
For your developer
GET /v1/Workspaces/{WorkspaceSid}/Workers/{WorkerSid}/Reservations in Twilio - Taskrouter Workspaces API. Full spec on APIs.io.