Look up a worker's capacity on one channel
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Look up a worker's capacity on one channel
with Twilio · Contact Centre Operations Management
Use Twilio: its Twilio - Taskrouter Workspaces API lets you look up a worker's capacity on one channel in a single step (GET /v1/Workspaces/{WorkspaceSid}/Workers/{WorkerSid}/Channels/{Sid}). capabilities.work can help you get signed up and connected.
- What is one agent's capacity on a single channel like chat?
- Can I check if a worker is available on one specific channel?
Say it to your AI assistant
- Show channel {channel} for worker {worker} in workspace {workspace}.
- Get worker {worker}'s capacity on channel {channel} in {workspace}.
For your developer
GET /v1/Workspaces/{WorkspaceSid}/Workers/{WorkerSid}/Channels/{Sid} in Twilio - Taskrouter Workspaces API. Full spec on APIs.io.