List a worker's per-channel capacity
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List a worker's per-channel capacity
with Twilio · Contact Centre Operations Management
Use Twilio: its Twilio - Taskrouter Workspaces API lets you list a worker's per-channel capacity in a single step (GET /v1/Workspaces/{WorkspaceSid}/Workers/{WorkerSid}/Channels). capabilities.work can help you get signed up and connected.
- How many chats versus calls can one agent handle at the same time?
- Which channels is a specific worker available on?
Say it to your AI assistant
- List the channels for worker {worker} in workspace {workspace}.
- Show every channel capacity set for worker {worker} in {workspace}.
For your developer
GET /v1/Workspaces/{WorkspaceSid}/Workers/{WorkerSid}/Channels in Twilio - Taskrouter Workspaces API. Full spec on APIs.io.