See what is happening in a queue right now
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See what is happening in a queue right now
with Twilio · Contact Centre Operations Management
Use Twilio: its Twilio - Taskrouter Workspaces API lets you see what is happening in a queue right now in a single step (GET /v1/Workspaces/{WorkspaceSid}/TaskQueues/{TaskQueueSid}/RealTimeStatistics). capabilities.work can help you get signed up and connected.
- How many tasks are waiting in a specific queue at this moment?
- What is the longest current wait in one queue, live?
Say it to your AI assistant
- Show live stats for queue {queue} in workspace {workspace}.
- Get the current backlog of queue {queue} in {workspace} for channel {channel}.
For your developer
GET /v1/Workspaces/{WorkspaceSid}/TaskQueues/{TaskQueueSid}/RealTimeStatistics in Twilio - Taskrouter Workspaces API. Full spec on APIs.io.