Get a queue's totals over a time window
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Get a queue's totals over a time window
with Twilio · Contact Centre Operations Management
Use Twilio: its Twilio - Taskrouter Workspaces API lets you get a queue's totals over a time window in a single step (GET /v1/Workspaces/{WorkspaceSid}/TaskQueues/{TaskQueueSid}/CumulativeStatistics). capabilities.work can help you get signed up and connected.
- How many tasks did one queue handle, cancel or abandon over the past day?
- Can I see a queue's wait-time totals split by thresholds like 30 and 60 seconds?
Say it to your AI assistant
- Get cumulative stats for queue {queue} in {workspace} over the last {minutes} minutes.
- Show historic totals for queue {queue} in {workspace} split by wait times {thresholds}.
For your developer
GET /v1/Workspaces/{WorkspaceSid}/TaskQueues/{TaskQueueSid}/CumulativeStatistics in Twilio - Taskrouter Workspaces API. Full spec on APIs.io.