See live workspace-wide task and worker counts
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See live workspace-wide task and worker counts
with Twilio · Contact Centre Operations Management
Use Twilio: its Twilio - Taskrouter Workspaces API lets you see live workspace-wide task and worker counts in a single step (GET /v1/Workspaces/{WorkspaceSid}/RealTimeStatistics). capabilities.work can help you get signed up and connected.
- How many tasks are waiting across my entire contact center right now?
- Can I get a live workspace snapshot for just the chat channel?
Say it to your AI assistant
- Show live workspace-wide stats for {workspace}.
- Get the current workspace backlog in {workspace} for channel {channel}.
For your developer
GET /v1/Workspaces/{WorkspaceSid}/RealTimeStatistics in Twilio - Taskrouter Workspaces API. Full spec on APIs.io.