Get workspace-wide totals over a time window
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Get workspace-wide totals over a time window
with Twilio · Contact Centre Operations Management
Use Twilio: its Twilio - Taskrouter Workspaces API lets you get workspace-wide totals over a time window in a single step (GET /v1/Workspaces/{WorkspaceSid}/CumulativeStatistics). capabilities.work can help you get signed up and connected.
- How many tasks were created, completed or canceled across the whole workspace today?
- Can I see workspace-wide wait-time buckets for a period?
Say it to your AI assistant
- Get cumulative workspace totals for {workspace} over the last {minutes} minutes.
- Show historic workspace-wide totals for {workspace} split by wait times {thresholds}.
For your developer
GET /v1/Workspaces/{WorkspaceSid}/CumulativeStatistics in Twilio - Taskrouter Workspaces API. Full spec on APIs.io.