List channels in an interaction
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List channels in an interaction
with Twilio · Contact Centre Operations Management
Use Twilio: its Twilio Flex Interactions API lets you list channels in an interaction in a single step (GET /Interactions/{InteractionSid}/Channels). capabilities.work can help you get signed up and connected.
- Which channels has a customer used within one interaction?
- Did this customer interaction span both voice and chat?
Say it to your AI assistant
- List the channels of interaction {interaction_sid}.
- Show every channel attached to customer interaction {interaction_sid}.
For your developer
GET /Interactions/{InteractionSid}/Channels in Twilio Flex Interactions API. Full spec on APIs.io.