Send a message in an active bot session
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Send a message in an active bot session
with Salesforce Service Cloud APIs · Self-Service Management
Use Salesforce Service Cloud APIs: its Einstein Bots API (BETA) Bot API lets you send a message in an active bot session in a single step (POST /v5.3.0/sessions/{session-id}/messages). capabilities.work can help you get signed up and connected.
- How do I send the customer's next reply to a bot conversation that's already running?
- Can I keep talking to the bot on an existing session instead of starting over?
- What does the bot answer when I post a follow-up message to its session?
Say it to your AI assistant
- Send the message {message} to bot session {session_id}.
- Reply {message} in the ongoing bot conversation {session_id} for org {org_id}.
For your developer
POST /v5.3.0/sessions/{session-id}/messages in Einstein Bots API (BETA) Bot API. Full spec on APIs.io.