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What you can do with Salesforce Service Cloud APIs

Every task in plain language. Pick one, and we can help you get access.

5 things you can do

Salesforce Service Cloud APIs

Salesforce Service Cloud is the customer-service and contact-centre product on the Salesforce Platform, and its API surface is the Salesforce Platform API applied to service objects — Case, CaseComment, Knowledge articles, LiveChatTranscript, MessagingSession, entitlements and omni-channel routing — reached through the REST, SOAP, Bulk and Composite APIs. Alongside that record layer Salesforce shi

Self-Service Management

Start a conversation with an Einstein BotSend a message in an active bot sessionEnd an active bot session

Other things you can do

List supported bots API versionsCheck whether the bots service is up