Create or update a classification policy
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Create or update a classification policy
with Microsoft Azure · Contact Centre Operations Management
Use Microsoft Azure: its Microsoft Azure Azure Communication Service Routing API lets you create or update a classification policy in a single step (PATCH /routing/classificationPolicies/{classificationPolicyId}). capabilities.work can help you get signed up and connected.
- How do I set up a classification policy that assigns a fallback queue to jobs?
- Can I change the prioritization rule on an existing classification policy?
- Is there a way to attach worker selectors to jobs automatically when they are classified?
Say it to your AI assistant
- Create classification policy {classificationPolicyId} named {name} with fallback queue {fallbackQueueId}.
- Update classification policy {classificationPolicyId} to use prioritization rule {prioritizationRule}.
For your developer
PATCH /routing/classificationPolicies/{classificationPolicyId} in Microsoft Azure Azure Communication Service Routing API. Full spec on APIs.io.