Update a custom channel message's delivery status
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Update a custom channel message's delivery status
with HubSpot · Customer Inquiry Management
Works with AI assistants
Use HubSpot: its Hubspot Messages API lets you update a custom channel message's delivery status in a single step (PATCH /conversations/custom-channels/2026-09/{channelId}/messages/{messageId}). HubSpot also has an MCP server, so an AI assistant like Claude or ChatGPT can do it for you. capabilities.work can help you get signed up and connected.
- How do I mark a custom channel message as sent, failed or read?
- Can I record why a message failed to send on my custom channel?
Say it to your AI assistant
- Set the status of message {messageId} on custom channel {channelId} to {statusType}.
- Mark custom channel {channelId} message {messageId} as failed with error {errorMessage}.
For your developer
PATCH /conversations/custom-channels/2026-09/{channelId}/messages/{messageId} in Hubspot Messages API. Full spec on APIs.io.