Get a message sent over a custom channel
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Look something up
Get a message sent over a custom channel
with HubSpot · Customer Inquiry Management
Works with AI assistants
Use HubSpot: its Hubspot Messages API lets you get a message sent over a custom channel in a single step (GET /conversations/custom-channels/2026-09/{channelId}/messages/{messageId}). HubSpot also has an MCP server, so an AI assistant like Claude or ChatGPT can do it for you. capabilities.work can help you get signed up and connected.
- How can I look up a message that went through my custom channel?
- What details are stored for a specific custom channel message?
Say it to your AI assistant
- Get message {messageId} from custom channel {channelId}.
- Show the details of custom channel {channelId} message {messageId}.
For your developer
GET /conversations/custom-channels/2026-09/{channelId}/messages/{messageId} in Hubspot Messages API. Full spec on APIs.io.