Assign a visitor to an agent group
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Assign a visitor to an agent group
with Brevo · Customer Inquiry Management
Works with AI assistants
Use Brevo: its Conversations API lets you assign a visitor to an agent group in a single step (PUT /conversations/visitorGroup). Brevo also has an MCP server, so an AI assistant like Claude or ChatGPT can do it for you. capabilities.work can help you get signed up and connected.
- How do I route a chat visitor to a specific team of agents?
- Can I take a visitor out of their current agent group?
Say it to your AI assistant
- Assign the visitor to agent group {groupId}.
- Move the visitor into group {groupId}.
For your developer
PUT /conversations/visitorGroup in Conversations API. Full spec on APIs.io.