Keep an agent shown as online
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Keep an agent shown as online
with Brevo · Customer Inquiry Management
Works with AI assistants
Use Brevo: its Conversations API lets you keep an agent shown as online in a single step (POST /conversations/agentOnlinePing). Brevo also has an MCP server, so an AI assistant like Claude or ChatGPT can do it for you. capabilities.work can help you get signed up and connected.
- How do I keep an agent showing as online in the chat widget?
- How often should I ping to keep an agent's status online?
Say it to your AI assistant
- Mark agent {agentId} online for the next few minutes.
- Ping online status for agent {agentName} at {agentEmail}.
For your developer
POST /conversations/agentOnlinePing in Conversations API. Full spec on APIs.io.