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Update the status of a web chat channel

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Update the status of a web chat channel

with Twilio · In-App Chat

Use Twilio: its Twilio Flex Web Channels API lets you update the status of a web chat channel in a single step (POST /WebChannels/{ChannelSid}). capabilities.work can help you get signed up and connected.

  • Can I mark a web chat as inactive once the customer leaves?
  • Can I attach post-engagement survey data to a finished web chat?
Say it to your AI assistant
  • Set the chat status of web channel {channel_sid} to {chat_status}.
  • Save post-engagement data {post_engagement_data} on web channel {channel_sid}.
For your developer

POST /WebChannels/{ChannelSid} in Twilio Flex Web Channels API. Full spec on APIs.io.