Reply to a support ticket
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Get something done
Reply to a support ticket
with Hilt · Customer Inquiry Management
Works with AI assistants
Use Hilt: its Hilt So Support API lets you reply to a support ticket in a single step (POST /v1/support/tickets/{ticket_id}/message). Hilt also has an MCP server, so an AI assistant like Claude or ChatGPT can do it for you. capabilities.work can help you get signed up and connected.
- Can I add more details to a ticket I already opened?
- What's the way to reply to support on an existing thread?
Say it to your AI assistant
- Reply to ticket {ticket_id} with {body}.
- Add message {body} to support ticket {ticket_id}.
For your developer
POST /v1/support/tickets/{ticket_id}/message in Hilt So Support API. Full spec on APIs.io.