Rate an answer a CX agent gave
One step with Google Dialogflow. We can help you get access.
Get something done
Rate an answer a CX agent gave
with Google Dialogflow
Use Google Dialogflow: its Google Dialogflow Sessions API lets you rate an answer a CX agent gave in a single step (POST /v3/projects/{projectsId}/locations/{locationsId}/agents/{agentsId}/sessions/{sessionsId}:submitAnswerFeedback). capabilities.work can help you get signed up and connected.
- Can I record whether a user found a Dialogflow CX agent's answer helpful?
- Can I attach thumbs-up or thumbs-down feedback to a specific CX response ID?
Say it to your AI assistant
- Submit answer feedback {feedback} for response {response_id} in CX session {session}, agent {agent}, project {project}, location {location}.
- Mark CX agent {agent}'s answer {response_id} in session {session} ({project}/{location}) with feedback {feedback}.
For your developer
POST /v3/projects/{projectsId}/locations/{locationsId}/agents/{agentsId}/sessions/{sessionsId}:submitAnswerFeedback in Google Dialogflow Sessions API. Full spec on APIs.io.