Preview which intent a CX agent would match
One step with Google Dialogflow. We can help you get access.
Look something up
Preview which intent a CX agent would match
with Google Dialogflow
Use Google Dialogflow: its Google Dialogflow Sessions API lets you preview which intent a CX agent would match in a single step (POST /v3/projects/{projectsId}/locations/{locationsId}/agents/{agentsId}/sessions/{sessionsId}:matchIntent). capabilities.work can help you get signed up and connected.
- Which intent would my Dialogflow CX agent match for an utterance, without running fulfillment?
- Can I get candidate intent matches for a CX session before deciding which one to fulfill?
Say it to your AI assistant
- Match intents for {query_input} in CX session {session} of agent {agent}, project {project}, location {location}.
- Show the candidate intent matches CX agent {agent} finds for {query_input} in session {session} ({project}/{location}).
For your developer
POST /v3/projects/{projectsId}/locations/{locationsId}/agents/{agentsId}/sessions/{sessionsId}:matchIntent in Google Dialogflow Sessions API. Full spec on APIs.io.