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Create a playbook on a CX agent

One step with Google Dialogflow. We can help you get access.

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Create a playbook on a CX agent

with Google Dialogflow

Use Google Dialogflow: its Dialogflow CX API (v3) - Conversational Agents Playbooks API lets you create a playbook on a CX agent in a single step (POST /v3/projects/{projectsId}/locations/{locationsId}/agents/{agentsId}/playbooks). capabilities.work can help you get signed up and connected.

  • How do I create a generative playbook with a goal and step-by-step instructions?
  • Can a new playbook reference tools and other playbooks it is allowed to call?
Say it to your AI assistant
  • Create playbook {display_name} on CX agent {agent} in project {project}, location {location} with goal {goal}.
  • Add a playbook {display_name} to agent {agent} that can use tools {tools}.
For your developer

POST /v3/projects/{projectsId}/locations/{locationsId}/agents/{agentsId}/playbooks in Dialogflow CX API (v3) - Conversational Agents Playbooks API. Full spec on APIs.io.

More you can do with Google Dialogflow

Generate a suggestion without a stored conversationRetrieve a playbook exampleDelete a playbook exampleUpdate a playbook exampleList examples of a playbookAdd an example to a playbookList session entity types in a CX sessionAdd a session entity type to a CX sessionGet a session entity type in a CX sessionDelete a session entity type from a CX sessionUpdate a session entity type in a CX sessionGet an entity type on a CX agent