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Submit Dispute Evidence and Resolve

A 4-step recipe with Paystack. We can help you get access.

Recipe · 4 steps

Submit Dispute Evidence and Resolve

with Paystack

Respond to a chargeback with evidence and a resolution.

  1. Fetch the dispute to read its current status before responding.
  2. Attach structured evidence to the dispute.
  3. Request an upload URL so a supporting file can be attached.
  4. Resolve the dispute with the merchant's decision and supporting attachment.
What you'll need to have ready
  • disputeId: Id of the dispute being responded to.
  • customer_email: Customer email for the evidence record.
  • customer_name: Customer name for the evidence record.
  • customer_phone: Customer mobile number for the evidence record.
  • service_details: Details of the service or goods offered.
  • resolution: Dispute resolution (merchant-accepted or declined).
  • message: Reason for resolving the dispute.
  • refund_amount: Amount to refund in the smallest currency unit, as a string.
  • uploaded_filename: Filename of the attachment returned by the upload URL response.
For your developer

Arazzo workflow paystack:dispute-evidence-and-resolve, 4 operations: dispute_fetch → dispute_evidence → dispute_uploadUrl → dispute_resolve. Specs on APIs.io.

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