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Investigate and Suppress Incident

A 3-step recipe with Oracle Enterprise Manager. We can help you get access.

Recipe · 3 steps

Investigate and Suppress Incident

with Oracle Enterprise Manager · IT Service Management

Pull an incident's details and annotations, then suppress it.

  1. Retrieve the incident detail record to confirm its current state.
  2. Read the annotations attached to the incident to capture the investigation record before suppressing.
  3. Suppress the incident so it no longer appears in active incident views or triggers notifications.
What you'll need to have ready
  • incidentId: Unique identifier of the incident to investigate and suppress.
For your developer

Arazzo workflow oracle-enterprise-manager:investigate-suppress-incident, 3 operations: getIncident → getIncidentAnnotations → suppressIncident. Specs on APIs.io.

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