What you can do with parcelLab
Every task in plain language. Pick one, and we can help you get access.
11 things you can do
parcelLab
parcelLab is a Munich-headquartered post-purchase experience platform (parcelLab GmbH) used by retailers including IKEA, Hugo Boss, Dyson, Puma, and John Lewis to turn delivery and returns into a branded, revenue-generating part of the customer journey. The platform spans four modules — Convert (pre-checkout delivery promise), Engage (multichannel post-purchase communications), Retain (Returns Por
11 multi-step recipesRecipes: multi-step jobs
Create Order and TrackUpsert an order and immediately read back its tracking status.Create and Fetch Return
Create a return registration and fetch the persisted record.Evaluate Campaign and Log Redirect
Evaluate a campaign for a tracking, then log a redirect analytics event.List and Get Return
List return registrations and fetch the first result in detail.PUDO Lookup and Register Return
Look up a drop-off point and create a return registration.Predict Delivery and Create Order
Predict a delivery date and then create the matching order.Register Return and Collect Survey
Open a return and submit a survey response referencing it.Resolve Config and Register Return
Look up a return configuration code and register a return against it.Send Event and Refresh Status
Add a custom event to a tracking and verify it on the refreshed order status.Survey Fetch and Submit
Fetch a survey, load its prefilled answers, and submit a response.Track and Target Campaign
Fetch order tracking, then evaluate a campaign for the tracking id.