capabilities.work

What you can do with Lucidya

Every task in plain language. Pick one, and we can help you get access.

73 things you can do

Lucidya

Lucidya is an AI-native customer experience management (CXM) platform for social listening, unified customer data, omnichannel engagement, surveys, and AI-powered text analysis, with deep Arabic-language and MENA-market capabilities. Its public developer platform (docs.lucidya.com) exposes a suite of RESTful APIs across six products — Social Listening, AI, CDP, OmniChannel, OmniServe Analytics, an

Contact Centre Operations Management

List my company's agentsList my company's teamsList data sources available to my companyList inbound routingsList SLAs and their time thresholds

Customer Data Management

Start a job collecting a customer's interactionsUpdate a customer profile's contact detailsCreate a new customer profileGet a customer's public and private interactionsList customer profiles in a date rangeGet full details for one customer profile

Customer Feedback Management

Start a CSAT response counts jobStart a job for one CSAT question's responsesStart a CSAT responses-by-user jobGet survey responses for a customer profileList CSAT survey questions for a data sourceList filters available on the in-chat survey pageGet the results of a CSAT analytics job

Customer Segmentation Management

Add profiles to a segmentRemove profiles from a segmentList customer segments

Language & Document Understanding

Detect Arabic dialects in a batch of textsPredict sentiment for a batch of textsClassify texts by topic domain in batchPredict themes and sub-themes for texts

Market Intelligence Management

Request Facebook listening widget data for a monitorRequest Instagram listening widget data for a monitorRequest Twitter listening widget data for a monitorRequest News & Blogs widget data for a monitor

Speech & Voice

Submit an audio file for transcription and analysisCheck the status of an audio transcription jobGet the transcript and analysis of an audio job

Other things you can do

Request widget data across all social channelsStart a job for engagements' custom-field valuesRequest WhatsApp chat widget data for a periodCreate an analytics job for an analytics pageRequest analytics page widget data for a date rangeRequest Genesys call widget data for a periodRequest Gmail email widget data for a periodRequest X (Twitter) widget data for a periodRequest Google My Business review widget dataRequest Instagram public or private widget dataRequest TikTok public widget data for a periodRequest widget data across all chat channelsRequest Facebook public or private widget dataRequest LinkedIn public widget data for a periodRequest Intercom chat widget data for a periodRequest interactions page widget data for a date rangeGet the all-social-channels overview widget resultsGet results of a custom fields jobGet WhatsApp chat widget results for a jobGet the results of an analytics page jobList filters available in my CDP accountFetch finished analytics or interactions widget resultsGet Genesys call widget results for a jobGet Gmail email widget results for a jobGet Google My Business review widget resultsGet Instagram public or private widget resultsList widgets for a social listening monitorGet filters for a social listening monitorList pages for a social listening monitorGet TikTok public widget results for a jobGet the all-chats overview widget resultsGet Facebook public or private widget resultsGet LinkedIn public widget results for a jobGet Intercom chat widget results for a jobList social listening monitors in my accountList OmniChannel categories and their data sourcesList widget names for a channel and categoryList analytics pages available to my companyList widgets available on an analytics pageGet filter definitions for an analytics page

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