capabilities.work

What you can do with Ada

Every task in plain language. Pick one, and we can help you get access.

58 things you can do

Ada

Ada is an AI-powered customer service automation platform that enables enterprises to deploy AI agents capable of resolving customer inquiries across digital channels without human intervention. The platform exposes a suite of REST APIs for managing knowledge bases, end-user profiles, conversation handling, data export, data compliance, and external integrations. All APIs use rotatable API keys fo

Customer Inquiry Management

Start an email conversation with a customerStart a conversation on a custom channelAdd metadata to a conversationSend a message into a conversationEnd a conversationHand a conversation back to the AI AgentUpload a file to a conversationExport conversations in bulk (v2 export)Export conversations via the legacy Data API v1.4Look up one conversationRead the messages in one conversation

Privacy & Data Protection Management

Erase a chatter's data by email address

Webhook & Event Subscription Management

Subscribe a URL to webhook eventsDelete a webhook subscriptionChange or disable a webhookRotate a webhook's signing secretList webhook subscriptionsGet a webhook's detailsGet a webhook's signing secretList subscribable webhook event types

Other things you can do

Create a custom channelChange a custom channel's capabilitiesDelete an article tagCreate or update article tags in bulkUpdate an end user's profileCreate an end user before a conversationRegister a new platform integrationEdit an integration still in developmentMark an installation complete or incompleteBulk delete knowledge articles by filterDelete one knowledge articleCreate or update knowledge articles in bulkAdd a custom instructionDelete a custom instructionEdit or toggle a custom instructionChange the AI Agent's personaRequest bulk erasure of end users' dataCreate a knowledge sourceDelete a knowledge source and its articlesRename or edit a knowledge sourceCheck a bulk deletion job's statusList messaging channelsList the AI Agent's variablesGet one variableList article tagsLook up an end user by Ada idList end users or find one by external idList my platform integrationsGet the installation behind my access tokenList knowledge articlesGet one knowledge articlePull the account's audit log eventsList the AI Agent's custom instructionsLook up one custom instructionExport messages in bulk (v2 export)Export messages via the legacy Data API v1.4View the AI Agent's persona settingsList knowledge sources