Suggest Knowledge articles for a case
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Look something up
Suggest Knowledge articles for a case
with Salesforce
Use Salesforce: its Salesforce Suggested API lets you suggest Knowledge articles for a case in a single step (GET /data/v64.0/sobjects/{SOBJECT_API_NAME}/suggestedArticles). capabilities.work can help you get signed up and connected.
- Which Knowledge articles might help resolve a case?
- Can I get suggested articles for a work order by its subject?
Say it to your AI assistant
- Suggest articles for a {object} with subject {subject} in {language}.
- Find articles for {object} with subject {subject} and description {description}, language {language}.
For your developer
GET /data/v64.0/sobjects/{SOBJECT_API_NAME}/suggestedArticles in Salesforce Suggested API. Full spec on APIs.io.