Get routing instructions after an AI agent handoff
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Get routing instructions after an AI agent handoff
with Regal · Customer Inquiry Management
Works with AI assistants
Use Regal: its contact-center-apis Call Handoffs API lets you get routing instructions after an AI agent handoff in a single step (GET /callHandoffs/{callKey}). Regal also has an MCP server, so an AI assistant like Claude or ChatGPT can do it for you. capabilities.work can help you get signed up and connected.
- How do I find out where to route a call after the Regal AI agent leaves it?
- What call metadata is available once an AI agent hands a live call back to Five9?
- Which contact center providers are supported for call handoff instructions?
Say it to your AI assistant
- Get the handoff routing instructions for call {callKey} in {provider} format.
- Fetch the Five9 handoff details for call session {callKey} using provider {provider}.
For your developer
GET /callHandoffs/{callKey} in contact-center-apis Call Handoffs API. Full spec on APIs.io.