Map a remote ticketing field to a target field
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Map a remote ticketing field to a target field
with Merge
Use Merge: its Merge Subpackage Field Mapping API lets you map a remote ticketing field to a target field in a single step (POST /ticketing/v1/field-mappings). capabilities.work can help you get signed up and connected.
- How do I sync a custom ticket field from a customer's helpdesk?
- Will adding a ticketing mapping resync every ticket from the beginning?
Say it to your AI assistant
- Map ticket field {remote_field_traversal_path} from {remote_method} {remote_url_path} into {common_model_name}.
- Create ticketing target {target_field_name} on {common_model_name} fed from {remote_method} {remote_url_path} at {remote_field_traversal_path}.
For your developer
POST /ticketing/v1/field-mappings in Merge Subpackage Field Mapping API. Full spec on APIs.io.