Add customers to a service desk (internal)
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Add customers to a service desk (internal)
with Jira
Works with AI assistants
Use Jira: its Jira Rest API lets you add customers to a service desk (internal) in a single step (POST /rest/servicedeskapi/servicedesk/{serviceDeskId}/customer/skip-permission-check). Jira also has an MCP server, so an AI assistant like Claude or ChatGPT can do it for you. capabilities.work can help you get signed up and connected.
- Is there an internal route to add customers to a service desk without a user context?
- What does the permission-skipping add-customers endpoint require for authorization?
Say it to your AI assistant
- Add accounts {accountIds} to service desk {serviceDeskId} through the skip-permission-check route.
- Using the internal ASAP endpoint, grant service desk {serviceDeskId} customer access to {accountIds}.
For your developer
POST /rest/servicedeskapi/servicedesk/{serviceDeskId}/customer/skip-permission-check in Jira Rest API. Full spec on APIs.io.