List customer request types
One step with Jira. We can help you get access.
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List customer request types
with Jira
Works with AI assistants
Use Jira: its Service Management Public REST Requesttype API lets you list customer request types in a single step (GET /rest/servicedeskapi/requesttype). Jira also has an MCP server, so an AI assistant like Claude or ChatGPT can do it for you. capabilities.work can help you get signed up and connected.
- What kinds of requests can customers raise across my service desks?
- Can I search request types by name, including hidden ones?
Say it to your AI assistant
- List all customer request types.
- Find request types matching {searchQuery} in service desk {serviceDeskId}.
For your developer
GET /rest/servicedeskapi/requesttype in Service Management Public REST Requesttype API. Full spec on APIs.io.