Search knowledge base articles across service desks
One step with Jira. We can help you get access.
Look something up
Search knowledge base articles across service desks
with Jira · Self-Service Management
Works with AI assistants
Use Jira: its Service Management Public REST Knowledgebase API lets you search knowledge base articles across service desks in a single step (GET /rest/servicedeskapi/knowledgebase/article). Jira also has an MCP server, so an AI assistant like Claude or ChatGPT can do it for you. capabilities.work can help you get signed up and connected.
- How do I search help articles across all my service desks?
- Can I get search terms highlighted in the matching knowledge base articles?
Say it to your AI assistant
- Search knowledge base articles for {query} with highlighting {highlight}.
- Find up to {limit} articles matching {query}, highlight set to {highlight}.
For your developer
GET /rest/servicedeskapi/knowledgebase/article in Service Management Public REST Knowledgebase API. Full spec on APIs.io.