Update account wrap-up settings
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Update account wrap-up settings
with Infobip · Customer Data Management
Use Infobip: its Infobip OpenAPI Specification Customer Engagement API lets you update account wrap-up settings in a single step (PUT /ccaas/voice/2/account-wrap-up-config). capabilities.work can help you get signed up and connected.
- Can I change how many seconds agents get to wrap up after a call?
- Is it possible to let agents extend wrap-up time?
Say it to your AI assistant
- Set account wrap-up to {wrapUpSeconds} seconds, extendable {canExtendWrapUp}, enabled {enabled}.
- Disable account after-call wrap-up ({enabled}), with {wrapUpSeconds} seconds and extension {canExtendWrapUp}.
For your developer
PUT /ccaas/voice/2/account-wrap-up-config in Infobip OpenAPI Specification Customer Engagement API. Full spec on APIs.io.