Assign a conversation to an agent
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Assign a conversation to an agent
with Infobip · Customer Data Management
Use Infobip: its Infobip OpenAPI Specification Customer Engagement API lets you assign a conversation to an agent in a single step (PUT /ccaas/1/conversations/{conversationId}/assignee). capabilities.work can help you get signed up and connected.
- Can I hand a conversation over to a specific agent?
- How does an agent take over a conversation from a bot?
Say it to your AI assistant
- Assign conversation {conversationId} to agent {agentId}.
- Reassign {conversationId} so {agentId} takes it over.
For your developer
PUT /ccaas/1/conversations/{conversationId}/assignee in Infobip OpenAPI Specification Customer Engagement API. Full spec on APIs.io.