Change an agent's status
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Change an agent's status
with Infobip · Customer Data Management
Use Infobip: its Infobip OpenAPI Specification Customer Engagement API lets you change an agent's status in a single step (PUT /ccaas/1/agents/{agentId}/status). capabilities.work can help you get signed up and connected.
- Can I set an agent to away or busy programmatically?
- What statuses can an agent be switched to?
Say it to your AI assistant
- Set agent {agentId} status to {status}.
- Mark {agentId} as {status}.
For your developer
PUT /ccaas/1/agents/{agentId}/status in Infobip OpenAPI Specification Customer Engagement API. Full spec on APIs.io.