Send an agent heartbeat
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Send an agent heartbeat
with Infobip · Customer Data Management
Use Infobip: its Infobip OpenAPI Specification Customer Engagement API lets you send an agent heartbeat in a single step (PUT /ccaas/1/agents/{agentId}/heartbeat). capabilities.work can help you get signed up and connected.
- How do I keep an agent's session marked alive with a heartbeat?
- Can I ping the contact center to show an agent is still connected?
Say it to your AI assistant
- Send a heartbeat for agent {agentId}.
- Refresh the heartbeat of {agentId}.
For your developer
PUT /ccaas/1/agents/{agentId}/heartbeat in Infobip OpenAPI Specification Customer Engagement API. Full spec on APIs.io.