Reroute a conversation
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Reroute a conversation
with Infobip · Customer Data Management
Use Infobip: its Infobip OpenAPI Specification Customer Engagement API lets you reroute a conversation in a single step (POST /ccaas/1/conversations/{conversationId}/route). capabilities.work can help you get signed up and connected.
- Can I send a conversation back through routing to find a new queue?
- What happens to the current agent when I reroute a conversation?
Say it to your AI assistant
- Route conversation {conversationId} again.
- Push {conversationId} back into routing so it gets reassigned.
For your developer
POST /ccaas/1/conversations/{conversationId}/route in Infobip OpenAPI Specification Customer Engagement API. Full spec on APIs.io.