Add an internal note to a conversation
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Add an internal note to a conversation
with Infobip · Customer Data Management
Use Infobip: its Infobip OpenAPI Specification Customer Engagement API lets you add an internal note to a conversation in a single step (POST /ccaas/1/conversations/{conversationId}/notes). capabilities.work can help you get signed up and connected.
- Can I leave an internal note for my team on a customer conversation?
- Are notes visible to the customer or just agents?
Say it to your AI assistant
- Add note {content} to conversation {conversationId}.
- Leave an internal note on {conversationId} from agent {agentId}: {content}.
For your developer
POST /ccaas/1/conversations/{conversationId}/notes in Infobip OpenAPI Specification Customer Engagement API. Full spec on APIs.io.