Add an agent to a queue
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Add an agent to a queue
with Infobip · Customer Data Management
Use Infobip: its Infobip OpenAPI Specification Customer Engagement API lets you add an agent to a queue in a single step (POST /ccaas/1/agents/{agentId}/queues). capabilities.work can help you get signed up and connected.
- Can I put an agent into a specific queue?
- How do I give an agent access to another queue's conversations?
Say it to your AI assistant
- Add agent {agentId} to queue {queueId}.
- Put {agentId} into queue {queueId}.
For your developer
POST /ccaas/1/agents/{agentId}/queues in Infobip OpenAPI Specification Customer Engagement API. Full spec on APIs.io.